Frequently Asked Questions: Merchandise

MERCHANDISE

Q: When will I receive my merchandise items? 

A: All items sold on LiveFrom are livestream exclusive merchandise that are made to order and will be not begin manufacturing until after the end of the livestream experience. It generally take around 6 weeks after the end of the video on demand period for the items to be processed and shipped. 

NOTE: This is just an estimated shipping date, not a delivery date. Due to the pandemic we can't promise items will be ready exactly 6 weeks after the end of the video on demand period, occasionally its earlier and occasionally its a little longer. 

Q: It has been 6 weeks since I purchased my merchandise, where is it? 

A: Shipping timing is NOT based on when you placed your order, but is based on the when merchandise is taken off sale. All items sold on LiveFrom are livestream exclusive merchandise that are made to order and will be not begin manufacturing until after the end of the livestream experience. It generally take around 6 weeks after the end of the video on demand period for the items to be processed and shipped. 

Q: Who is managing the fulfillment of the merchandise? 

A: All manufacturing, fulfillment and shipping of merchandise is handled by the artist and/or their merchandise company. LiveFrom does not manage any merchandise fulfillment, we are simply the livestream platform that provides artists the ability to sell merchandise bundles for their livestreaming events. 

NOTE: Since LiveFrom does not manage manufacturing, fulfillment or shipping of the items, we are subject to waiting for information from the artists and/or their merchandise team, and therefore cannot always get information quickly. We appreciate your patience and understanding. 

 

MERCHANDISE UPDATES 

CKY

Merchandise & Vinyls have all been shipped.

Reach out ASAP if you have not receive your order yet. 

CKY is handling fulfillment

CROWBAR

Merchandise has been shipped.

Direct all inquiries to   info@stillbornrecords.com 

Crowbar is handling fulfillment

4 THE FAM SERIES

Some items are delayed

We appreciate your patience

MNE is handling fulfillment

RA

Merchandise is estimated to ship May 3rd

RA is handling fulfilment

HAIL THE SUN

Merchandise is estimated to ship June 1st

Hail The Sun is handling fulfilment

TWIZTID 4/20

Merchandise is estimated to ship June 8th

MNE is handling fulfillment

MOLOTOV

Merchandise is estimated to ship June 18th

Molotov is handling fulfillment

BOONDOX

Merchandise is estimated to ship June 28th

MNE is handling fulfillment

ALLA XUL ELU

Merchandise is estimated to ship July 19th

MNE is handling fulfillment

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